Returns

At SensiChic we want you to be happy with your purchase. However if your goods do not meet with your satisfaction, please return your item to us within 7 days of receipt for a full refund less postage, where standard UK post & packaging will be charged at £4.10 or exchange.

If you are rejecting the goods because of a defect or a discrepancy in the order, you are entitled to a full refund or replacement. The faulty or damaged goods must be returned to us within 7 days of receipt before the refund or replacement can be issued.
Returned items must be unused and returned in their original state including any packaging.

Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible. All returns should be sent to:

Sensi Chic Limited, 26 Clifton Road, Harrow, Middlesex HA3 9NS.

We strongly advise that proof of postage is obtained.  We cannot accept responsibility for any parcels lost in transit. Email: info@sensi-chic.com for any further queries about returns of your order.

Items Dispatched in Error

In the event that an item is dispatched in error through no fault of the customer, please email us within 7 working days of the date of delivery. We will then provide details of how to proceed with the return, and offer the choice (subject to availability) of a replacement item.

Faulty Items

SensiChic makes every effort to ensure all goods are of satisfactory quality and comply with the Sale and Supply of Goods to Consumers Regulations 2002. If the item you receive is faulty, you should email info@sensi-chic.com within 7 working days of the date of delivery. We will then provide details of how to proceed with the return, and offer the choice (subject to availability) of a replacement item or refund.

Exceptions

All items purchased in the SALE are non-returnable.

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